Promoting and guaranteeing a results-oriented approach to overcome increasingly demanding
challenges, with a view to increasing the quality, efficiency and effectiveness of the solutions and
services provided. Adopting clear procedures for rigorous execution and control and periodically
reviewing processes, objectives, and targets in order to eliminate what is superfluous and reinforce
what is strategic, following the required legal and regulatory standards. Furthermore, it is committed
to continually improving the effectiveness of its Management System by rigorously complying with
the applicable legal, regulatory and normative requirements, anticipating and overcoming all failures
and errors in order to achieve excellence and increase the quality of service.